Who we are
Our website address is: https://www.karatersen.com.
Handcrafted by Kara, located at https://www.karatersen.com, (referred to as “we,” “us,” or “our”) is committed to maintaining the accuracy, confidentiality, and security of your personal information. This Privacy Policy describes how we collect, use, and disclose personal information in the course of operating our e-commerce business, in compliance with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA).
1. Accountability (Our Commitment)
We are responsible for the personal information under our control and have designated a Privacy Contact to ensure our compliance with this policy and PIPEDA.
- Privacy Contact: [Kara Tersen]
- Contact Email for Privacy Matters: [EMAIL]
2. Information We Collect
We collect only the information necessary to fulfill your orders, communicate with you, and improve our services. This “Personal Information” may include:
- Identity & Contact Data: Name, billing address, shipping address, email address, and telephone number.
- Payment Data: Information necessary to process payments (e.g., credit card details), which is typically collected and processed directly by our secure third-party payment processor (e.g., Shopify, Stripe, PayPal). We do not store your credit card information on our servers.
- Customization Data: Specific details and images related to your custom order (e.g., names, dates, custom designs, text for engraving) to ensure the product is personalized exactly as requested.
- Technical Data: Internet protocol (IP) address, browser type and version, time zone setting, operating system, and data about your browsing behavior on our website.
3. How We Collect Information
We collect personal information through the following methods:
- Directly from You: When you place an order, contact us via email or a contact form, or sign up for our newsletter.
- Automated Technologies: As you interact with our website, we may automatically collect Technical Data using cookies, web beacons, and similar tracking technologies to analyze website traffic and store your cart contents.
- Third Parties: We may receive Personal Information about you from third parties such as payment processors and delivery services (for shipping tracking).
4. How We Use Your Information
We use the Personal Information we collect for the following identified purposes:
- Order Fulfillment: To process and deliver your custom-made products, including sharing shipping details with courier services.
- Personalization: To create and engrave your custom products according to your specifications and approved proofs.
- Communication: To send you order confirmations, shipping updates, respond to inquiries, and provide customer support.
- Marketing (with Consent): To send you promotional emails about new products, sales, and updates, if you have explicitly opted-in to our mailing list. You can unsubscribe at any time.
- Security & Compliance: To prevent fraud, meet our legal obligations, and comply with all applicable laws (including PIPEDA).
5. Sharing Your Personal Information
We will only disclose your Personal Information in limited circumstances and will never sell your information to outside marketers. We may share data with:
- Service Providers: Third-party companies that perform essential functions on our behalf, such as:
- Payment processors (e.g., to handle secure transactions).
- Shipping and logistics providers (e.g., Canada Post, FedEx, UPS, to print shipping labels).
- Website hosting and e-commerce platform providers.
- Legal Compliance: When required to do so by law, court order, or governmental regulation, or when necessary to protect our rights or property.
6. Consent
By submitting your personal information to Handcrafted by Kara at https://www.karatersen.com, you consent to the collection, use, and disclosure of your information as described in this policy.
- Custom Orders: By submitting names, dates, or custom artwork, you provide us with explicit consent to use that data solely for the creation and fulfillment of your custom product.
- Withdrawing Consent: You may withdraw your consent for future use or disclosure of your Personal Information (e.g., opting out of marketing emails) at any time by contacting our Privacy Contact.
7. Security Safeguards
We protect your Personal Information by using physical, electronic, and procedural safeguards appropriate to the sensitivity of the information. Our website uses SSL encryption to protect data during transmission (such as during checkout). While we strive to protect your Personal Information, we cannot guarantee its absolute security, as no method of transmission over the Internet is 100% secure.
8. Your Rights
Under PIPEDA, you have the right to request access to and correction of your own Personal Information held by us. If you wish to review, verify, or correct your personal information, please contact our Privacy Contact.
9. Retention
We will retain your Personal Information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.